Warranties and Claims
At ATOM Wellness, we stand by the quality and craftsmanship of our products. We are committed to ensuring your satisfaction. Please take a moment to read our warranty policy and understand how it works.
Our warranty covers manufacturing defects in materials and workmanship. It does not extend to damages caused by normal wear and tear, misuse, accident, neglect, improper handling, or user-related damages.
How to File a Claim
If you believe you have received a product with a manufacturing defect, we are here to help. Please follow these steps to file a warranty claim:
Step 1: Gather Required Information
Order ID: Locate your Order ID. You can find it in the order confirmation email or on the packing slip included with your shipment.
Product Images: Take clear and detailed photos of the product, focusing on the defect or issue you want to report.
Step 2: Describe the Issue
- Provide an exact description of the problem or defect. Be as detailed as possible. This will help us understand the issue and expedite your claim.
Step 3: Contact Us
Send an email to firstname.lastname@example.org with the subject line "Warranty Claim - [Your Order ID]."
In the email body, include the following information:
- Your full name
- Contact information (email and phone number)
- Order ID
- Description of the issue
- Attached images of the product defect
Step 4: Wait for Confirmation
- Once we receive your email, our customer support team will review your claim.
Step 5: Resolution
If your claim is approved, we will provide instructions for the next steps, which may include a product replacement or refund.
If your claim is not approved, we will provide a clear explanation of why it was denied.
Please note that the warranty claim process is designed to address manufacturing defects only. Any user-related damages or issues outside of our warranty policy will not be covered.
Thank you for choosing ATOM Wellness. We are committed to providing you with the best products and service possible. If you have any questions or need further assistance, please do not hesitate to contact us at email@example.com.