Refund policy

cart.atomwellness RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cart.atomwellness.com Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

cart.atomwellness.com, a subsidiary of Atomlife Healthcare and Research Private Limited, facilitates processing correct products as per order and prescription and strives to service the products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

DEFINITION

'Return' means an action of giving back the product ordered at cart.atomwellness portal by the consumer. The following situations may arise which may cause the action of return of product:

  1. Product(s) delivered do not match your order;
  2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
  3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 05 (Five) days from the delivery of the product. cart.atomwellness reserves the right to cancel the Return request, if the customer reaches out to cart.atomwellness after 5 days of delivery.

Upon receiving your Return/Refund request, cart.atomwellness shall verify the authenticity and the nature of the request. If ATOM finds that the request is genuine, it will initiate the Return and Refund process. ATOM shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, ATOM reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by ATOM in this regard.

The returns are subject to the below conditions:-

  1. Any wrong ordering of product doesn’t qualify for Return;
  2. Batch number of the product being returned should match as mentioned on the invoice;
  3. Return requests arising due to change in prescription do not qualify for Return;
  4. Product being returned should only be in their original packaging i.e. with original price tags, labels, bar-code and invoice; and
  5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
  6. Return window will be open only till 5 days from delivery of product.

 

RETURN PROCESS:

    1. For Return intimation, please login to our returns portal by entering your registered Email id , to which a 6 digit OTP will be received. Enter the OTP and access the list of your orders.
    2. If you had ordered more than 1 item , choose the item for which you need return.
    3. Select the return reason and a note mentioning the issue you faced to store. 
    4. cart.atomwellness customer care team will verify the claim made by the customer (seventy-two) business hours from the time of receipt of complaint.
    5. Once the claim is verified as genuine and reasonable, cart.atomwellness will initiate the collection of product(s) to be returned.
    6. The customer will be required to pack the product(s) in original manufacturer’s packaging.
    7. Refund will be completed within 5-7 business days from date of reverse pick up (if required).

Exchange Requirements

To qualify for an exchange, the following criteria must be met:

  • The product is defective.
  • The product must be in its original packaging.
  • The product must be unused.

To ensure these criteria are met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are exempt from being returned.

Proof of Purchase

To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Without this proof, we will not process an exchange.

Sale and Clearance Items

Only regular priced items may be exchanged; unfortunately, sale or clearance items cannot be exchanged.

REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below within 5-7 business days of Return:

    1. Order placed through online wallet will be credited to the wallet; and
    2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

ONLINE CONSULTATION:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.

The customer is required to raise the Refund request with cart.atomwellness customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by cart.atomwellness customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for the product till cart.atomwellness ship it (usually 2 hours). Orders once shipped cannot be cancelled.

cart.atomwellness cancellation:

There may be certain orders that cart.atomwellness is unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

cart.atomwellness also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale;
  2. Multiple orders placed for same product at the same address;

iii. Bulk quantity of the same product ordered;

  1. Invalid address given in order details;
  2. Any malpractice used to place the order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Phone: +918075269896
Email: support@cart.atomwellness.com
Address: TC 24/449 THYCAUDRA, 695014 Thiruvananthapuram Kerala, India.